Nature of Donations
All donations made to the Organisation are voluntary and are applied towards its charitable objectives as defined under Section 8 of the Companies Act, 2013.
General No-Refund Principle
As a general policy, donations once received are non-refundable, since they are immediately allocated towards charitable programs, operational expenses, or statutory obligations.
Exceptional Refund Cases
A refund may be considered only in the following exceptional circumstances:
Duplicate transactions made by the donor due to technical or system errors
Unauthorised or fraudulent transaction, subject to verification
Refund Request Process
Refund requests must be made in writing within 24 hours of the transaction date.
The request must include transaction details (date, amount, payment reference ID) and valid proof of payment.
Requests should be sent to Contact@bharathunters.org
Approval and Timelines
All refund requests are subject to internal review and approval by authorised personnel.
If approved, refunds will be processed within 10-15 working days through the original mode of payment, wherever possible.
Tax Benefit Implications
If a donation receipt or tax exemption certificate (e.g., under Section 80G) has already been issued, the donor must return or invalidate the receipt before the refund is processed.
Refunds will not be processed if the donation has already been claimed for tax benefits, unless legally permissible.
Right of the Organisation
The Organisation reserves the right to accept or reject any refund request at its sole discretion, based on facts, utilisation status of funds, and compliance requirements.
Need help?
Contact us at contact@bharathunters.org for questions related to refunds and returns.
